Indian authorities
are shutting down the country’s 163-year-old telegram service in mid-July as
customers choose more modern communication methods over the long-trusted
standard. Although several countries continue with the telegram service, India
is the last to use it on a large scale.
End of an era
Manoj Sachthey, 63, read the news that the last telegram will be sent out on July 14th with nostalgia. “Taar” as it is called in India is inextricably linked with key moments of his life: the unexpected death of a young uncle; news that he was admitted to a prestigious masters in business administration program in 1971.
“These days there are so many other modes of communication available to us, which are more economical, faster and reliable, and BSNL was incurring loss in the operation of this service. Since 2006 we have incurred a loss of 1500 crores [250 million dollars],” explained Akhtar.
End of an era
Manoj Sachthey, 63, read the news that the last telegram will be sent out on July 14th with nostalgia. “Taar” as it is called in India is inextricably linked with key moments of his life: the unexpected death of a young uncle; news that he was admitted to a prestigious masters in business administration program in 1971.
“These days there are so many other modes of communication available to us, which are more economical, faster and reliable, and BSNL was incurring loss in the operation of this service. Since 2006 we have incurred a loss of 1500 crores [250 million dollars],” explained Akhtar.
He
said the arrival of a telegram always raised heartbeats. “Receiving a telegram
used to be a very major event in the household….one used to wonder, whether it
is carrying good news, bad news,” he stated.
For more than 130 years after being launched by
India’s former British rulers in 1850, the telegram was the backbone of urgent
communication. The terse messages announced momentous events: the death of a
family member, the birth of a child, news of a soldier on the warfront.
It is believed to have played a role in the
country’s history. Transmissions across telegraph wires helped the British
suppress a popular revolt against their rule in 1857. Cutting telegraph wires
later became a popular form of nationalist protest. The service survived
the advent of the landline telephone and email because of low telephone density
and very limited access to the internet. But the proliferation of mobile
phones through the remotest corner of the country during the last decade
finally made it obsolete. At the height of the telegraph service in 1985,
60 million telegrams were punched. That number has shrunk to about 5,000 a day.
Plummeting revenues forced India’s state-owned Bharat Sanchar Nigam Limited,
which runs the service, to close down the service from mid-July.
No longer viable
Shamim Akhtar, the general manager of the telegraph
service in New Delhi, said the service is no longer commercially viable with
losses adding up to $250 million in the last seven years.
As the service shrank, so did the staff. Once
numbering more than 12,000 employees, there are now less than 1000. Most of
them are men in their fifties, who have spent their entire working lives
sending out countless missives of good and bad tidings.
But the era of dispatching urgent news is over.
During a recent visit to a once-buzzing telegraph office in New Delhi, time
appears to hang still. A handful of people sit before computers typing out
messages mostly sent by people who want an official record of a communication
for legal or other purposes. One is from a city resident to the police
commissioner complaining that a police station has failed to record his
complaint. Others come from lawyers, families of soldiers or government
officials.
Subhash Chandra, 54, is dreading the day the last
telegram will be dispatched, and he will be sent to another office. When he
joined, messages were sent by Morse code. That was replaced by the teleprinter.
Later they were transmitted by computer. Until the 1980’s, Chandra dispatched
hundreds of messages every day.
Chandra said leaving the telegram office will be
like leaving his home. He said it will be difficult to adjust in another place
after working here for 33 years. He will have to work with new people on a new
assignment. Like the telegram, he said, he would prefer to simply retire.
Technology advances
But others like general manager Akhtar are preparing
to keep pace with the times and the evolution of communication methods.
Having watched the rapid advances in technology over the last decade, Akhtar
believes that anything is possible in the future.
“Day by day communication is taking new shape. One
scientist has predicted that in the years to come, every man will have an
antenna on his head and each newborn will be given a telephone number, and new
exchanges will be set up in space,” Akhtar said.
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